Terms & Conditions

Last updated 4 September 2026

These terms apply to everyone who uses ARISE Gaming Zone, 2nd Floor, Plot 14 (above Jawa Foods), College Road, Township, Sector C2, Lahore. By registering at our kiosk or playing at our premises, you agree to them.

1. Membership and your account

• You register with your mobile number and a 4-digit PIN of your choosing. That PIN is how we identify you and how your credit is protected — keep it to yourself.
• One account per person. Accounts and credit are personal and cannot be transferred or sold to anyone else.
• You are responsible for activity on your account. If you think someone else knows your PIN, tell our staff and we will help you change it.
• Under-16s are welcome but should be accompanied by an adult.

2. Credit and payment

• You buy credit in rupees, paid at the counter. Credit is added to your account only once our staff confirm they have taken payment.
• Playing time is worked out from your credit at the rate for your seat mode — solo (one controller), duo (two controllers) or quad (four controllers). Current rates are shown on our website and at the counter.
• The rate is fixed at the moment your session starts. If we change our prices later, a session already running is unaffected.
• If you finish early, the unused portion of your money goes back onto your account as credit.
• Credit does not expire, and is not exchangeable for cash.
• Promotional codes and discounts do not stack — where more than one could apply, you get the single best one.

3. Refunds and cancellations

• Unused credit stays on your account and does not expire. You can spend it on any later visit.
• Ending a session early puts the unused value straight back on your account — you are charged for the time you played, not the time you booked.
• Cash refunds of unused credit are possible at the owner’s discretion. Ask at the counter and we will deal with it there; there is no form to fill in and no waiting period.
• If you have booked a slot and do not arrive within 30 minutes of your booked start time, we release the slot to someone else. Nothing is owed by you and nothing is owed to you — we do not take payment in advance.
• You can ask us to close your account at any time. We will settle any credit left on it with you before we close it.
• We may also close an account and bar you from the premises. Reasons include, but are not limited to, a dispute over payment, foul or abusive language, and damage to our property or equipment. Where we close an account for a reason of that kind, any remaining credit is not refunded.

4. Sessions

• Consoles are limited, so sessions may need to wait at busy times. Our kiosk shows you an estimate when everything is in use.
• A short grace period runs before your countdown begins, so you are not charged for getting settled.
• We will let you know when your time is nearly up so you can top up if you want to keep playing.
• Switching between solo and duo mid-session changes how quickly your credit is used, so it needs your own phone number and PIN to confirm. Staff cannot make that change on your behalf.

5. Conduct and equipment

• You are responsible for any damage you cause to our consoles, controllers, screens, furniture or premises — accidental or otherwise — and must pay the full cost of repair or replacement. Our staff will confirm the cost, and payment is due before you leave.
• The account that checks in is responsible for everyone playing on it. If you check in and others play with you — whether in Duo or Quad mode, or simply taking turns on your session — you are responsible for any damage they cause as well as any you cause yourself. We will settle the cost with the account holder, not with your friends.
• If you would rather not carry that, each person can check in on their own account and play separately. Just ask our staff.
• Where you hold credit on your account, we may apply it towards that cost. Further play may be refused until the amount is settled.
• Normal wear and tear from ordinary play is on us, not you — this covers damage, not use.
• Where the person responsible is under 18, the adult accompanying them is responsible for the cost.
• No abusive, threatening or disruptive behaviour towards staff or other customers. No smoking, alcohol or illegal substances on the premises.
• We may end a session or refuse service where behaviour requires it. Where we do so without good reason, your remaining credit stays on your account.
• Please do not bring your own storage devices or attempt to sign into personal accounts on our consoles.
• Look after your belongings — we cannot accept responsibility for personal items.

6. Opening hours

We are open 8 AM to 2 AM, seven days a week. Sessions cannot run past closing time. Hours may change on public holidays — we will post any changes on our Instagram, @arise_gz.

7. Bookings

Bookings made through our website open a WhatsApp message and are confirmed by us in reply — a booking is not held until we have confirmed it. Please let us know if your plans change so the console can go to someone else.

8. Your information

• We store your mobile number, an encrypted form of your PIN, and a record of your visits, credit and purchases. That is all we need to run your account.
• Your PIN is stored in a scrambled form that we cannot read or recover — if you forget it, staff can help you set a new one.
• We do not sell your information, and we do not share it with anyone except where the law requires it.
• Our records are kept on our own system rather than handed to third-party advertisers.
• You can ask us what we hold about you, or ask us to delete your account, by speaking to staff or emailing arisegamingzone@gmail.com. Deleting your account removes your record with us. What happens to any credit still on it is covered in section 3: we settle it with you if you asked us to close the account, and we do not if we closed it because you were barred.

9. Changes to these terms

We may update these terms as the business changes. The current version always lives at this address, with the date it was last updated shown at the top. Continuing to use ARISE after a change means you accept the updated terms.

10. Contact and governing law

Questions about these terms: arisegamingzone@gmail.com or +92 327 4387898.

These terms are governed by the laws of Pakistan, and the courts of Lahore.

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